SATO Online Services: A Virtual Customer Engineer, Right on Site

FAQ

What are the network requirements for connecting my printer to SOS in Real-time mode?

Your intranet needs to connect to the Internet via the following ports:
Port numbers 443/TCP and 8883/TCP (*Both for outbound connections only)
[Method 1] Both 443 and 8883 via Firewall
[Method 2] 443 via proxy server, and 8883 via Firewall

Click here to run port diagnostics for connecting to SOS.

What are the browser requirements for using SOS?

Please use either of the following:
・Chrome (latest version) ・Internet Explorer 10, 11
*Only compatible with TLS 1.1 and TLS 1.2 protocols.

What are the OS requirements for using SOS?

Please use either of the following:
Android 4.4 or higher ・iOS 9 or higher (iPhone 5s or later recommended)

Who can I contact for info about SOS?

You can contact the SOS Promotion Group (SATO Corporation)
for any SOS related inquiries at: grp-sosg@sato-global.com