August 9, 2023

We are pleased to inform you that we have taken measures to enhance the security of SOS cloud by updating the SOS agent, the communication program between your label printer and SOS cloud. This security-improved version ensures that you can confidently use SOS connection without any concerns.

The update for SOS agent will be automatically applied when you restart the label printer. Therefore, we kindly request customers who use the printer continuously with the power on to restart the label printer to ensure the SOS agent is updated to the latest version.

For customers who turn off the printer power every day, customers using non-applicable models, and customers using the printer via non-SOS connection mode, there is no need to restart the label printers.

Thank you for your cooperation, and we remain committed to providing you with the best SOS experience possible.

[Affected models]
CLNX, CLNX Plus, LR4NX, CT4-LX, FX3-LX, S84/6NX and PW4NX

[Affected SOS connection mode]
SOS with real time connection

[Request to customers]
To our valued customers who utilize the printer 24/7 with the power on, we kindly request that you restart the label printer whenever it is not in use. This action will update your printer with the latest SOS agent version. Your cooperation in this matter will greatly benefit your printing operations and enable us to provide you with the best possible support. Thank you for your attention to this request.

Kindly contact your local SATO office or fill out our contact form as follows if you have any concerns or questions regarding this notice.(https://www.sato-global.com/contact/)

Kind regards,
SATO Online Services