SATO Online Services: A Virtual Customer Engineer, Right on Site

SOS is a comprehensive IoT maintenance support service
that minimizes unexpected downtime and ensures stable operations of
cloud-connected printers

About SOS

Preventative maintenance

Monitor your SATO printers 24/7

  • Track printer operating status at all times
  • Perform preventative checks as and when necessary

*Support online monitoring 24 hours a day 365 days a year

SATO/Service provider chart

On-site troubleshooting

Handle errors on the spot

  • Provide automatic error notifications
  • Send error-specific troubleshooting instructions via email
  • Fix on the spot to resume operations quickly
During errors

Visibility for efficiency

See printer status at a glance

  • Use the Dashboard to view the status of all registered printers and add/remove them easily
  • Manage printers centrally, no matter where they are
See printer status at a glance
See printer status at a glance

Asset Management

Connection methods

Architecture and security

A cloud system of the highest global standards

The SOS cloud server offers the world's highest-level system security, integrity and availability.

SOS Architecture

Communications security with data encryption

SOS encrypts all its transmitted data with SSL/TLS protocols.

  • *SSL (Secure Socket Layer) and TLS (Transport Layer Security) are protocols to encrypt data and prevent spoofing.

Minimal network load

SOS uses MQTT, the choice protocol for IoT and M2M communications.

  • *MQTT (Message Queuing Telemetry Transport) is a simple and lightweight messaging protocol, used over a TCP/IP network and suited to sending/receiving short, frequent messages.