2024.07.22

Thank you for using SOS（SATO Online Services) .

Unfortunately, it is confirmed that SOS connection error problem is observed on some printers when SOS updating is applied. It does not affect printing action. For those subjected printers, our technical staff will contact to you to fix the problem.

＜Subjected Printers＞

Period	：After 23 May 2024
Printer model	：CLNX, CLNX Plus
Firmware version	：For 1.14.0-r1 onward
SOS program version	：SOS-V4.1-20240523-RP or SOS-V4.1-20240603-RP
SOS connection type	：SOS Real-Time, SOS Real-Time Light 　Note : QR/NFC connection is excluded for this issue

Confirm the firmware version
＜Check with printer＞
TOP > Various Settings of the Product > The Product's [Settings] Menu > [Information] Menu > [Build Version]

CLNX
CLNX Plus

（sample）1.15.3-r1

Check SOS program version
＜Check with printer＞
TOP > Various Settings of the Product > The Product's [Settings] Menu > [Information] Menu > [Applications]
CLNX
CLNX Plus

（sample）SOS-V4.1-20240603-RP

Kindly contact your local SATO office or fill out our contact form as follows if you have any concerns or questions regarding this notice(https://www.sato-global.com/contact/)

Kind regards,
SATO Online Services