May 1, 2026

System maintenance will be performed.
During the maintenance period, SOS users will be unable to log in to the SATO online service for approximately 15 minutes.
We apologize for any inconvenience this may cause and appreciate your understanding.

System Maintenance Period
May 15, 2026 19:00 - May 16, 2026 01:00 (EST)
May 16, 2026 01:00 - May 16, 2026 07:00 (CET)
May 16, 2026 9:00 - May 16, 2026 15:00 (JST)
*There will be periods of approximately 15 minutes where the service is unavailable.

Impact on customers during system maintenance period
・Login to SOS Web application and SOS Smart App will be unavailable.
・Label printer will not be able communicate with the SOS cloud.
*If you are using the latest SOS agent, the provisioning error will not occur.
However, if the SOS agent is not updated to the latest version, provisioning errors may occur.
Please refer to the supplementary information below regarding printer software operations when using the service during maintenance.
(Additional information) Printer operation during SOS system maintenance

If you have any questions or concerns regarding this notice, or if you encounter any technical issues, please contact your local SATO office or submit an inquiry via our contact form:https://helpcenter.sato-global.com/hc/en-001/requests/new

Thank you for your cooperation.

Kind regards,
SATO Online Services Development Team